Refunds & Exchanges
We are not required to provide a refund or replacement if you CHANGE YOUR MIND .
But you can choose or exchange an item if the item has a major problem . This is when the item :
. has a problem that would have stopped someone from buying the item if they had known about it
. is unsafe
. is significantly different from the photo image or description
. doesn't do what we said it would , or what you asked for and can't easily be fixed
.Alternatively, you can choose to keep the item and we will compensate you for the drop in value
If the problem is not major , we will repair the item within a reasonable time. If it is not repaired within this time you can choose a refund or replacement .
Please keep your proof of purchase ---- eg your records
1 At Beyond BEAUT-T-FUL BAGS we aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please send us photos of the faulty product to firstname.lastname@example.org To make this process as quick as possible, it is highly recommended that you attach your name, shipping address, invoice/order number and the item code (if known) to the email address
Once the image has been received we will get into contact with you regarding the fault claim. Failure to provide an image may result in your fault claim being denied,
2. Returns will only be accepted with prior authorisation from Beyond Beaut-t-ful Bags Management. Only authorised returns of faulty goods will have their freight reimbursed. Any returns made without authorisation are unable to be reimbursed.
3. Any claims must be made within 14 days of receipt of goods.